Refund policy
PrimRose Rags & Lace Return Policy
We hope you love your purchase, but if something isn’t quite right, we’re happy to help! Please review our policy for in-store and online orders below:
In-Store Returns & Exchanges
Returns or exchanges are accepted within 7 days of purchase for store credit.
Items must be unworn, unwashed, and in original condition with tags attached.
Receipt or proof of purchase is required.
Final Sale Items: Jewelry, accessories, antiques, collectibles, gift cards, and sale/clearance items are final sale and cannot be returned or exchanged.
Online Returns & Exchanges
Online orders must be requested within 7 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
To initiate a return, please email us at primroseragsandlace@gmail.com with your order number and reason for return.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Approved returns must be mailed to:
PrimRose Rags & Lace
32 S Main Street, Smyrna, DE 19977
Final Sale Items: Jewelry, accessories, antiques, collectibles, gift cards, and sale/clearance items are final sale and cannot be returned or exchanged.
Damages & Issues
Please inspect your order upon arrival and contact us immediately at primroseragsandlace@gmail.com if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some items are not eligible for return, including:
Perishable goods (e.g. food, flowers, or plants)
Custom products (e.g. personalized or special orders)
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are final sale
If you're unsure whether your item qualifies, please reach out—we’re happy to help clarify!
Exchanges
To ensure you get what you want as quickly as possible, we recommend placing a new order after your return has been accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: It may take some time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven't received your refund, please contact us at primroseragsandlace@gmail.com.
Thank you so much for shopping with PrimRose Rags & Lace and for supporting our cozy corner of vintage charm, fashion, and thoughtful finds!